FAQs

If you need help with day-to-day tasks like scheduling, content management, or customer service, a VA is the best option. However, if you’re looking for someone to manage operations, lead your team, oversee projects, and implement strategies, an OBM would be more suitable. As an OBM, I handle the bigger picture, ensuring your business runs smoothly while meeting your growth goals. You can learn more in my blog post, Do You Need to Hire a VA or an OBM?.

As an OBM, I provide comprehensive management of your business operations. This includes team management, project oversight, systems implementation, workflow automation, and strategic planning. I also handle ongoing operations such as task delegation, performance tracking, and process optimisation to ensure everything runs smoothly.

When you’re launching a product or service, I take care of all the technical and operational elements so you can focus on showing up for your audience. I assist with setting up landing pages, email sequences, payment systems, webinar platforms, and analytics tracking. I ensure every aspect of the launch is managed and executed flawlessly from start to finish.

I work with a wide variety of platforms to support your website and online course needs. For websites, I specialise in WordPress, Kajabi, Kartra, and Squarespace. For online courses, I’m experienced in platforms like Teachable, Thinkific, and LearnDash. I help with setup, management, and optimisation of these platforms to align with your business goals.

I provide customised digital marketing strategies that align with your business goals. From social media management and paid advertising (Meta and Google Ads) to email marketing and funnel creation, I create a holistic plan to increase your online visibility, engage your audience, and drive conversions. We’ll work together to craft a strategy that fits your vision and budget.

For project management, I use tools like Asana, Trello, Monday.com, and ClickUp to keep everything organised and ensure tasks are completed on time. For automation, I work with platforms like Zapier and Integromat to streamline repetitive tasks and integrate your business systems for smoother workflows.

A Tech VA is focused on executing technical tasks, such as setting up funnels, managing your website, and integrating tools. An OBM, on the other hand, takes on a more strategic role, overseeing business operations, managing teams, and ensuring that projects align with your long-term goals. I offer both services, and we can discuss what level of support your business needs based on its current stage.

Payments for my services are typically made upfront or as outlined in our agreed-upon payment schedule. I accept payments through secure online platforms such as Stripe, PayPal, or direct bank transfer. Once we confirm the scope of the work, I will send you an invoice with the necessary payment details.

Yes, I do offer flexible payment plans for certain services, depending on the project size and duration. If you require a payment plan, we can discuss options that best fit your needs. Any agreed-upon payment terms will be clearly outlined in our contract before we begin working together.

As my services are customised to each client, I typically do not offer refunds once work has commenced. However, if for any reason you’re unsatisfied with the service, I encourage open communication to resolve any issues. Refunds may be considered on a case-by-case basis for unused portions of ongoing retainer services.

Your privacy and security are a top priority. I use secure payment gateways such as PayPal and Stripe, which are encrypted and PCI-compliant, ensuring that your payment details are handled safely. I do not store your payment information on my systems.

Payments are generally due upon receipt of the invoice, unless otherwise specified in our agreement. For ongoing or retainer services, invoices are typically sent out on a monthly basis, and payment is due within 5 days of receipt. Late payments may incur a fee as outlined in the terms and conditions of our contract.

If a payment is late, I will send you a reminder with the outstanding balance. If payment is not received within 5 days of the due date, I reserve the right to pause services until the account is settled. For ongoing retainer clients, this could affect the project timeline and delivery.