Operations and Businss Management Services

Running a successful online business requires more than just a great product or service; it demands streamlined operations and effective management. That’s where I come in. As an experienced Online Business Manager (OBM), I help online business owners like you organise and manage the day-to-day operations, so you can focus on growth and doing what you love.

What I Do

My OBM services are designed to take the weight off your shoulders. I’ll manage the essential systems, operations, and teams behind the scenes, ensuring everything runs smoothly and efficiently. Whether you’re scaling your business or simply need better organisation, I’ll work with you to create streamlined systems that help your business thrive.

Key OBM Services I Offer:

1. Business Operations Management

When your business grows, so do the moving parts. I help ensure all the daily operations run efficiently. From process optimisation to team management, I’m here to make sure nothing falls through the cracks.

Operations management services include:

• Optimising workflows and business processes
• Managing ongoing projects to ensure timely delivery
• Overseeing daily operations to ensure systems run smoothly
• Standard Operating Procedures (SOPs) creation and implementation
• Managing and delegating tasks across your team

2. Team Management & Leadership

Building and managing a remote team can be challenging. I assist with everything from recruitment to team leadership, ensuring that your staff are aligned with your business goals and are operating efficiently.

Team management services include:

• Team onboarding, training, and offboarding
• Delegating and tracking tasks across departments
• Holding team members accountable for deliverables
• Managing team communications and collaboration
• Regular team check-ins and performance reviews

3. Project Management

I ensure that all projects—whether it’s a new product launch, website build, or marketing campaign—are delivered on time and meet your business objectives. From planning to execution, I keep projects moving forward.

Project management services include:

• Setting up project timelines and goals
• Assigning tasks and tracking progress
• Collaborating with your team to ensure deadlines are met
• Providing regular updates and reports
• Troubleshooting any issues that arise during the project

4. Systems & Automation

Automation can save your business time and reduce human error. I’ll help you set up systems and automations that streamline repetitive tasks, giving you back valuable hours in your day.

Systems and automation services include:

• Implementing and optimising project management tools (Asana, Trello, ClickUp, etc.)
• Workflow automation using tools like Zapier and Integromat
• CRM management and automation
• Setting up and maintaining business dashboards for tracking KPIs
• Automating recurring tasks to increase efficiency

5. Strategic Planning & Goal Setting

Every successful business needs a solid plan. I’ll work with you to define your business goals, develop actionable strategies, and ensure your team stays focused on achieving them.

Strategic planning services include:

• Setting quarterly and annual business goals
• Developing long-term growth strategies
• Creating action plans to meet business objectives
• Monitoring progress and adjusting strategies as needed
• Regular strategy sessions to stay on track

Is It Time to Hire an OBM?

If you’re feeling overwhelmed by the everyday operations of your business or struggling to keep up with project management, it may be time to bring in an OBM. As I explain in my blog 5 Signs It’s Time to Hire an OBM, signs include feeling overworked, having stalled growth, or needing better team management. As your business grows, so do the demands, and having a dedicated OBM can help you keep everything organised and moving forward.

Why Work with Me?

With 5+ years of experience managing the operations of online businesses, I’ve developed the skills and systems needed to help entrepreneurs like you scale without the stress. I take a personalised approach to every business I work with, ensuring that my strategies align with your unique goals and vision.